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Terms of Service

Last updated: 2026-11-07

1. Acceptance of Terms

By downloading, installing, or using the Punn mobile application ("App"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the App.

In these Terms, "Punn", "we", "us", and "our" refer to ATTENTION AI COMPANY LIMITED, 195/69 Chaiyapruk Petchkasem 69, Nong Khaem, Bangkok 10160, Thailand.

2. Not Medical Advice

The cry analysis feature uses machine learning to classify sounds and provide suggestions. These suggestions are probabilistic and should never be used as a substitute for professional medical diagnosis or treatment.

3. Account and Eligibility

To use certain features of the App (such as cloud sync and partner sharing), you must create an account. You are responsible for maintaining the security of your account credentials.

You must be at least 18 years of age or the age of legal majority in your jurisdiction, whichever is greater, to create an account. The App is intended for use by parents and legal guardians.

4. Accuracy of Information

Cry classification is probabilistic. Results should be treated as suggestions, not diagnoses. The confidence scores provided indicate the model's certainty, not medical accuracy.

AI chat responses are generated by artificial intelligence and may contain inaccuracies. They are for informational purposes only and should not be relied upon for medical, legal, or professional advice.

5. Acceptable Use

You agree not to:

• Use the App for any unlawful purpose
• Attempt to reverse engineer, decompile, or disassemble the App
• Use automated scripts, bots, or scrapers to access the App or its services
• Interfere with or disrupt the App's servers or networks
• Attempt to gain unauthorized access to other users' accounts or data
• Use the App in any manner that could damage, disable, or impair its functionality

6. Intellectual Property

The Punn App, its design, content, and functionality are owned by Punn and protected by copyright, trademark, and other intellectual property laws.

Punn's cry-classification model is developed in-house and is owned by Punn. It was trained from scratch and is not derived from any third-party pretrained model. The model was trained on the publicly available Donate-a-Cry corpus, made available under the Open Database License (ODbL) v1.0; see https://github.com/gveres/donateacry-corpus .

7. Subscriptions, Free Trials, and Auto-Renewal (Punn+)

Punn offers an optional paid subscription, Punn+, which unlocks additional features. You may also be able to get Punn+ free for a period, through a free trial or a code as described below, or through a friend invite (see section 8).

• Pricing: Punn+ is offered as monthly and annual auto-renewing subscriptions. Prices vary by region and are shown in the App and confirmed at the point of purchase before you pay.
• Free trials and store codes: A Punn+ subscription may include a free trial, and you may be able to redeem an App Store offer code or a Google Play promo code for a free period. Before you confirm, the App Store or Google Play shows how long the free period lasts and the price you will pay after it, if any. Apple or Google decides whether you are eligible; for example, a free trial may be limited to one per account.
• When a free period ends: A free trial turns into a paid, auto-renewing subscription when it ends, unless you cancel at least 24 hours before the trial ends. The same applies to a free period from an App Store or Google Play code, unless the offer says it ends without renewing. An offer that ends without renewing simply ends: you are not charged, and Punn+ stops unless you subscribe. To cancel a free trial or offer, use your App Store or Google Play subscription settings (see Managing or cancelling below).
• Punn promo codes: Where the App offers it, you can also redeem a Punn promo code: a code we issue ourselves, not through Apple or Google. You must be signed in to a Punn account to redeem one. It gives you Punn+ for the period stated with the code, needs no payment details, and does not renew, so you are never charged for it. When the period ends, Punn+ stops unless you subscribe. A code may expire or have a limited number of uses, and we may limit how many promo codes one account can redeem.
• Auto-renewal: Your Punn+ subscription automatically renews at the end of each billing period (monthly or yearly) unless you cancel at least 24 hours before the end of the current period. Your store account is charged for renewal within 24 hours before the end of the current period, at the then-current price for the selected plan.
• Managing or cancelling: You can manage or cancel your subscription at any time through your store account — on the Apple App Store: Settings → your Apple ID → Subscriptions; on Google Play: open the Play Store → Subscriptions. Cancellation takes effect at the end of the current billing period; you keep access to Punn+ features until then. If you cancel during an App Store free trial, Apple may end your access right away.
• Deleting the App does not cancel your subscription or free trial. You must cancel through your store account as described above.
• Refunds: Purchases are billed and refunded by Apple or Google under their store policies; request refunds through the App Store (reportaproblem.apple.com) or Google Play.

Payment is processed by Apple or Google, not by Punn. For how subscription data is handled, see our Privacy Policy. These Terms govern your use of Punn+ features.

8. Friend Invites (Referral Program)

You can invite friends to Punn with your personal invite link. When an invited friend meets every condition below, you and your friend each receive one month of Punn+ at no cost. We check every condition on our servers.

Who can accept an invite

• The friend must accept the invite within 7 days of creating their Punn account.
• The friend must be signed in to a Punn account (Apple, Google or email).
• The friend must never have had Punn+ in any form, including a free trial, a paid subscription, or a promo code.
• You cannot accept your own invite, and invites cannot be used between people in the same Punn family.
• Each account can accept only one invite.

Unlocking the reward

• After accepting, the friend must log anything (a feed, a nap, a diaper) on 3 different days within 14 days. Days are counted in the time zone the friend's device was in when they accepted.
• Entries dated before the invite was accepted do not count.
• Entries count only once they reach our servers: they must sync within 24 hours after the 14-day deadline.
• Entries made with an email account sync only once that email address is verified, so an unverified account's days cannot count.
• If the 14 days pass first, the invite expires without a reward. Because each account can accept only one invite, it cannot be tried again.

The reward

• Each side receives one month of Punn+. It does not renew, is never charged, and needs no payment details.
• If either person already has Punn+ that will end — a subscription, trial or promo code — when the reward unlocks, that person's month is saved and starts when their current Punn+ ends.
• If either person has lifetime Punn+, that person receives no additional month (and, for the inviter, it does not count toward the limit below); the other person still receives theirs.
• An inviter can earn at most 6 free months in any rolling 12-month period (not a calendar year). Beyond that limit, invited friends still receive their month.

What each side can see

• The inviter sees the friend's first name (taken from the friend's account name, if any), when they accepted, how many days they have logged, the deadline, and whether the reward was given. The inviter never sees the friend's baby data.
• If someone opens an invite but cannot use it, the inviter sees only that an attempt did not work — never who tried or why.

We may change or end the referral program at any time. Invites that have already been accepted keep the terms that applied when they were accepted.

9. Partner Sharing

By inviting a partner to share baby data, you consent to sharing your baby's profile and tracking data with that person. The invited partner will have access to view and add tracking data for the shared baby.

You can revoke a partner's access at any time through the App's Family settings. Revoking access will stop data syncing to the partner's device, but data already synced to their device will remain until they delete it.

The free plan includes one more person with full access (the Parent role), like your partner. Inviting caregivers or viewers requires Punn+ for the parent who set up the family, and Punn+ removes these role limits. Families that had at least one caregiver on 2026-11-07 keep the earlier free limits of two more people with full access, 2 caregivers and unlimited viewers. These limits apply to new invites and role changes that add access only: nobody already in a family is removed because of them. All shared members are adults you have explicitly invited.

10. AI Chat Assistant

The AI chat assistant provides responses generated by artificial intelligence. These responses:

• Are for informational purposes only
• May contain inaccuracies or outdated information
• Are not a substitute for professional medical, legal, or parenting advice
• Should be verified with qualified professionals for important decisions

Chat context (including recent tracking data) is processed by OpenAI. See our Privacy Policy for details on how chat data is handled.

11. Limitation of Liability

The App is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by applicable law, Punn shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

• Your use of or inability to use the App
• Any decisions made based on the App's suggestions, analyses, or AI responses
• Any unauthorized access to or alteration of your data
• Any interruption or cessation of the App's services

12. Termination

We may suspend or terminate your access to the App at any time, without prior notice, if you violate these Terms or engage in conduct that we determine, in our sole discretion, is harmful to other users, us, or third parties.

You may stop using the App at any time. You can delete your account and associated cloud data at any time in the App (Settings → Delete Account) or via punnbaby.app/account-deletion. Deleting an owner account permanently deletes that owner's babies and their tracking data for all family members who shared them.

13. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by updating the "Last updated" date at the top of this page. Your continued use of the App after any changes constitutes acceptance of the revised Terms.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of Thailand, without regard to conflict of law principles.

For users in the European Union, nothing in these Terms affects your rights under the GDPR or other applicable EU consumer protection laws.

15. Contact

If you have any questions about these Terms, please contact us:

• Email: admin@punnbaby.app